AGA SURE

AGA SURE (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with us, including via our WhatsApp Business account, our website https://agasure.com/, and related services (collectively, the “Services”).

1. Information We Collect

1. ·       Contact Information: Name, phone number, email address.
2. ·       Account/Service Information: Policy details, enrollment requests, claims, or other insurance-related details you share.
3. ·       Message Content: The text, images, or attachments you send via WhatsApp or other channels.
4. ·       Device/Technical Data: IP address, device type, and metadata (e.g., time and date of messages).
5. ·       Payment Information: When you make payments through supported channels.
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2. How We Use Your Information

1. ·       Provide and improve our insurance services.
2. ·       Respond to your queries and support requests via WhatsApp or other channels.
3. ·       Process enrollments, quotations, claims, and policy amendments.
4. ·       Send you important notifications (e.g., payment reminders, policy updates).
5. ·       Conduct marketing campaigns (only where you have opted in).
6. ·       Monitor and improve customer experience and system security.
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3. WhatsApp Business API & Meta

1. ·       Your messages are delivered via Meta Platforms (WhatsApp).
2. ·       Meta may process and store your communications in accordance with its WhatsApp Privacy Policy.
3. ·       We may share your phone number, message content, and related metadata with Meta to enable secure message delivery and compliance with their platform policies.
4. ·       Conversations initiated by you may include service notifications, updates, and promotional content (where permitted).
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4. Sharing of Information

1. ·       Meta (WhatsApp) for secure message delivery.
2. ·       Service providers (e.g., payment processors, IT support) bound by confidentiality agreements.
3. ·       Regulators or legal authorities if required by law.
4. ·       In case of a business transfer (e.g., merger or acquisition).
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5. Your Rights & Choices

1. ·       Request access to your personal information.
2. ·       Correct or update your information.
3. ·       Request deletion of your data.
4. ·       Opt out of marketing messages at any time by replying STOP on WhatsApp.
5. ·       To exercise your rights, contact us info@agasure.com.
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6. Data Retention

1. ·       We retain your information only as long as necessary to provide services and comply with legal obligations.
2. ·       Messages via WhatsApp may be retained for audit, compliance, or dispute resolution but will not be kept longer than necessary.
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7. Security

1. ·       We use reasonable safeguards to protect your data. However, no transmission over the internet is 100% secure.
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8. Children’s Data

1. ·       Our services are intended for adults. We do not knowingly collect personal data from children without parental/guardian consent.
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9. Changes to This Policy

1. ·       We may update this Privacy Policy from time to time. Updates will be posted at https://agasure.com/privacy.
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10. Contact Us

1. If you have questions about this Privacy Policy or our data practices:
2. AGA SURE
3. The Hub, Plot 54368, iTowers, CBD, Gaborone
4. Email: info@agasure.com
5. Phone: +(267)-74-839-622
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